Our customer service team is committed to providing you with the best India Chic experience. Contact us if you want any style advice, customer service or for any other concern, we are available through our email: contacto@indiachicbazar.com, or send us a message on our social media accounts: Instagram: @indiachicbazar Facebook: India Chic Chile Our office hours are Monday to Friday from 9:30 a.m. to 18:30 p.m. but we are always available on social media.
How to exchange your purchase: Customers can request a product exchange within a maximum period of 30 (Thirty) days from the date of purchase, through the following steps: 1.-E-mail us at contacto@indiachicbazar.com, explaining why you want to exchange your purchase, attaching a photo of the product and the sales document. 2.-In the course of 3 (Three) business days your request will be answered, indicating if it applies or not. (India Chic SpA reserves the right to review the exchange request). 3.-If the exchange is approved, shipping costs will be borne by the customer. You must send us the product to the address that we provide you by email. If you want to exchange your product for another of higher value, you must pay the price difference. If the exchange is for a lower value product, you must choose another product so that the total to be paid is equal to or greater than the value of the product to be exchanged. No refund of the remaining price difference will be done, nor balance in favor will be accrued. The product or products must be unused, with the corresponding labels and in perfect conditions, including the original packaging or boxes and the ticket or sales receipt. Products that have been altered, personalized and with adjustments (hems, darts, etc.) cannot be exchanged. Products on sale have no exchange. India Chic does not refund money. In the event that the product or products do not comply with the indicated protocol or it is evident that they had been used or altered by the customer, there is no possibility of exchange and they will be returned to the sender.  
We'd like to remind you that according to the current Customs laws in your country, you purchase could be held at the Customs or Post office, and we cannot take care of the package release or the payment of additional costs that this would imply. If you have any questions/inquiries about shipping, you can email us at: contacto@indiachicbazar.com Shipping rates depend on the volume and weight of the purchased product, and the destination. When your shopping cart is ready, you must select destination and shipping system and the shipping rate will appear before the purchase is paid. FREE SHIPPING ON PURCHASES OVER $ 500 (USD)